Privacy Policy

1. Who we are

Parcel IQ (“we,” “us,” or "our") is the data controller for the personal information collected through our website and services. This Privacy Policy explains how we collect, use, store, and share your personal information when you use Parcel IQ.

2. Information we collect

We may collect the following categories of personal information:

• Account information: name, email address, password hash, and profile details such as occupation and company name.
• Payment information: payment-related data is processed by our Merchant of Record, Paddle. We do not store full credit card numbers on our servers.
• Service usage data: parcel addresses or identifiers you search, questions you submit, reports you generate, and feature interactions.
• Communications: messages you send to our support team, feedback, and survey responses.
• Device and log data: IP address, browser type, operating system, device identifiers, pages visited, and timestamps.

3. How we use your information

We use your personal information for the following purposes:

• To create and manage your account and provide the Service.
• To process payments, subscriptions, and report entitlements.
• To respond to your questions and provide customer support.
• To improve the Service, fix issues, and develop new features.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations and enforce our Terms of Service.
• To send service-related notices and, where permitted, marketing communications.

4. Legal basis for processing

We process personal information on the following legal bases:

• Contract performance: to provide the Service and fulfill our obligations to you.
• Legitimate interests: to improve our services, secure our systems, and prevent fraud.
• Consent: for optional communications or cookies where required by law.
• Legal obligation: to comply with applicable laws and regulations.

5. How we share your information

We do not sell your personal information. We may share it with:

• Service providers: hosting, analytics, customer support, and email delivery providers that process data on our behalf under appropriate safeguards.
• Merchant of Record: Paddle processes payments, subscription management, tax compliance, invoicing, and related customer service for all orders.
• Professional advisers: legal, accounting, or other professionals when necessary.
• Authorities: when required by law, court order, or to protect our rights and users.

6. Data retention

We keep your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Report history is automatically deleted after 12 months. When information is no longer needed, we delete or anonymize it.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, or to object to certain processing. To exercise these rights, contact us at support@parceliqapp.com. We will respond within one month where required by law.

8. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and similar technologies

We use essential cookies to operate the Service and may use analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled without affecting Service functionality.

10. International transfers

Your information may be processed in countries outside your jurisdiction, including the United States. When we transfer personal information internationally, we use appropriate safeguards such as standard contractual clauses or rely on adequacy decisions where applicable.

11. Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated “Last updated” date. Continued use of the Service after changes constitutes acceptance of the revised Privacy Policy.

13. Contact us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at support@parceliqapp.com.