Refund Policy
Last updated: September 13, 2026
30-day money-back guarantee
At Parcel IQ, we want you to be satisfied with your purchase. If you are not happy with your subscription or single-report purchase, you may request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle. You can request a refund by visiting paddle.net and following Paddle’s refund process, or by contacting Paddle support directly. If you need help, you may also email us at support@parceliqapp.com and we will do our best to assist you.
What happens after a refund
When a refund is approved, any associated subscription or report credits will be revoked and access will end. Approved refunds are typically returned to the original payment method. Processing times may vary depending on your payment provider.
Cancellations
You can cancel your subscription at any time from your Account page. Cancellation takes effect at the end of your current paid billing period, and you will continue to have access until that date. Canceling does not automatically issue a refund; refund requests must be submitted separately within the 30-day guarantee window.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Contact us
If you have any questions about this Refund Policy, contact us at support@parceliqapp.com.